create_incident

create_incident

Initiate and log new incidents in ServiceNow by providing essential details like description, priority, impact, and assignment details for efficient issue resolution.

Instructions

Create a new incident in ServiceNow

Input Schema

Name	Required	Description
`assigned_to`	No	User assigned to the incident
`assignment_group`	No	Group assigned to the incident
`caller_id`	No	User who reported the incident
`category`	No	Category of the incident
`description`	No	Detailed description of the incident
`impact`	No	Impact of the incident
`priority`	No	Priority of the incident
`short_description`	Yes	Short description of the incident
`subcategory`	No	Subcategory of the incident
`urgency`	No	Urgency of the incident

Input Schema (JSON Schema)

{
  "description": "Parameters for creating an incident.",
  "properties": {
    "assigned_to": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "User assigned to the incident",
      "title": "Assigned To"
    },
    "assignment_group": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Group assigned to the incident",
      "title": "Assignment Group"
    },
    "caller_id": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "User who reported the incident",
      "title": "Caller Id"
    },
    "category": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Category of the incident",
      "title": "Category"
    },
    "description": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Detailed description of the incident",
      "title": "Description"
    },
    "impact": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Impact of the incident",
      "title": "Impact"
    },
    "priority": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Priority of the incident",
      "title": "Priority"
    },
    "short_description": {
      "description": "Short description of the incident",
      "title": "Short Description",
      "type": "string"
    },
    "subcategory": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Subcategory of the incident",
      "title": "Subcategory"
    },
    "urgency": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Urgency of the incident",
      "title": "Urgency"
    }
  },
  "required": [
    "short_description"
  ],
  "title": "CreateIncidentParams",
  "type": "object"
}

ServiceNow MCP Server

Instructions

Input Schema

Input Schema (JSON Schema)

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MCP directory API