create_incident
Automate incident creation in ServiceNow by specifying details like description, priority, and assigned user. Simplifies tracking and resolving issues using the MCP Server.
Instructions
Create a new incident in ServiceNow
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| assigned_to | No | User assigned to the incident | |
| assignment_group | No | Group assigned to the incident | |
| caller_id | No | User who reported the incident | |
| category | No | Category of the incident | |
| description | No | Detailed description of the incident | |
| impact | No | Impact of the incident | |
| priority | No | Priority of the incident | |
| short_description | Yes | Short description of the incident | |
| subcategory | No | Subcategory of the incident | |
| urgency | No | Urgency of the incident |
Input Schema (JSON Schema)
{
"description": "Parameters for creating an incident.",
"properties": {
"assigned_to": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "User assigned to the incident",
"title": "Assigned To"
},
"assignment_group": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Group assigned to the incident",
"title": "Assignment Group"
},
"caller_id": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "User who reported the incident",
"title": "Caller Id"
},
"category": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Category of the incident",
"title": "Category"
},
"description": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Detailed description of the incident",
"title": "Description"
},
"impact": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Impact of the incident",
"title": "Impact"
},
"priority": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Priority of the incident",
"title": "Priority"
},
"short_description": {
"description": "Short description of the incident",
"title": "Short Description",
"type": "string"
},
"subcategory": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Subcategory of the incident",
"title": "Subcategory"
},
"urgency": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Urgency of the incident",
"title": "Urgency"
}
},
"required": [
"short_description"
],
"title": "CreateIncidentParams",
"type": "object"
}