update_incident
Modify and update existing incident records in ServiceNow, including details like description, state, priority, and assigned personnel, ensuring accurate incident management and tracking.
Instructions
Update an existing incident in ServiceNow
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| assigned_to | No | User assigned to the incident | |
| assignment_group | No | Group assigned to the incident | |
| category | No | Category of the incident | |
| close_code | No | Close code for the incident | |
| close_notes | No | Close notes to add to the incident | |
| description | No | Detailed description of the incident | |
| impact | No | Impact of the incident | |
| incident_id | Yes | Incident ID or sys_id | |
| priority | No | Priority of the incident | |
| short_description | No | Short description of the incident | |
| state | No | State of the incident | |
| subcategory | No | Subcategory of the incident | |
| urgency | No | Urgency of the incident | |
| work_notes | No | Work notes to add to the incident |