update_incident

update_incident

Modify an existing incident in ServiceNow by updating details such as description, state, priority, assigned user, and work notes using the incident ID.

Instructions

Update an existing incident in ServiceNow

Input Schema

Name	Required	Description
`assigned_to`	No	User assigned to the incident
`assignment_group`	No	Group assigned to the incident
`category`	No	Category of the incident
`close_code`	No	Close code for the incident
`close_notes`	No	Close notes to add to the incident
`description`	No	Detailed description of the incident
`impact`	No	Impact of the incident
`incident_id`	Yes	Incident ID or sys_id
`priority`	No	Priority of the incident
`short_description`	No	Short description of the incident
`state`	No	State of the incident
`subcategory`	No	Subcategory of the incident
`urgency`	No	Urgency of the incident
`work_notes`	No	Work notes to add to the incident

Input Schema (JSON Schema)

{
  "description": "Parameters for updating an incident.",
  "properties": {
    "assigned_to": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "User assigned to the incident",
      "title": "Assigned To"
    },
    "assignment_group": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Group assigned to the incident",
      "title": "Assignment Group"
    },
    "category": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Category of the incident",
      "title": "Category"
    },
    "close_code": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Close code for the incident",
      "title": "Close Code"
    },
    "close_notes": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Close notes to add to the incident",
      "title": "Close Notes"
    },
    "description": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Detailed description of the incident",
      "title": "Description"
    },
    "impact": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Impact of the incident",
      "title": "Impact"
    },
    "incident_id": {
      "description": "Incident ID or sys_id",
      "title": "Incident Id",
      "type": "string"
    },
    "priority": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Priority of the incident",
      "title": "Priority"
    },
    "short_description": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Short description of the incident",
      "title": "Short Description"
    },
    "state": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "State of the incident",
      "title": "State"
    },
    "subcategory": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Subcategory of the incident",
      "title": "Subcategory"
    },
    "urgency": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Urgency of the incident",
      "title": "Urgency"
    },
    "work_notes": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Work notes to add to the incident",
      "title": "Work Notes"
    }
  },
  "required": [
    "incident_id"
  ],
  "title": "UpdateIncidentParams",
  "type": "object"
}

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Instructions

Input Schema

Input Schema (JSON Schema)

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