update_incident
Modify and manage existing incidents in ServiceNow by updating fields like assigned user, priority, state, close code, and work notes to streamline incident resolution processes.
Instructions
Update an existing incident in ServiceNow
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| params | Yes |
Input Schema (JSON Schema)
{
"$defs": {
"UpdateIncidentParams": {
"description": "Parameters for updating an incident.",
"properties": {
"assigned_to": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "User assigned to the incident",
"title": "Assigned To"
},
"assignment_group": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Group assigned to the incident",
"title": "Assignment Group"
},
"category": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Category of the incident",
"title": "Category"
},
"close_code": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Close code for the incident",
"title": "Close Code"
},
"close_notes": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Close notes to add to the incident",
"title": "Close Notes"
},
"description": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Detailed description of the incident",
"title": "Description"
},
"impact": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Impact of the incident",
"title": "Impact"
},
"incident_id": {
"description": "Incident ID or sys_id",
"title": "Incident Id",
"type": "string"
},
"priority": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Priority of the incident",
"title": "Priority"
},
"short_description": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Short description of the incident",
"title": "Short Description"
},
"state": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "State of the incident",
"title": "State"
},
"subcategory": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Subcategory of the incident",
"title": "Subcategory"
},
"urgency": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Urgency of the incident",
"title": "Urgency"
},
"work_notes": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Work notes to add to the incident",
"title": "Work Notes"
}
},
"required": [
"incident_id"
],
"title": "UpdateIncidentParams",
"type": "object"
}
},
"properties": {
"params": {
"$ref": "#/$defs/UpdateIncidentParams"
}
},
"required": [
"params"
],
"title": "update_incidentArguments",
"type": "object"
}