create_incident
Create a new incident in ServiceNow by specifying key details such as short description, priority, impact, and assignment group for efficient issue tracking and resolution.
Instructions
Create a new incident in ServiceNow
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| params | Yes |
Input Schema (JSON Schema)
{
"$defs": {
"CreateIncidentParams": {
"description": "Parameters for creating an incident.",
"properties": {
"assigned_to": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "User assigned to the incident",
"title": "Assigned To"
},
"assignment_group": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Group assigned to the incident",
"title": "Assignment Group"
},
"caller_id": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "User who reported the incident",
"title": "Caller Id"
},
"category": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Category of the incident",
"title": "Category"
},
"description": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Detailed description of the incident",
"title": "Description"
},
"impact": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Impact of the incident",
"title": "Impact"
},
"priority": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Priority of the incident",
"title": "Priority"
},
"short_description": {
"description": "Short description of the incident",
"title": "Short Description",
"type": "string"
},
"subcategory": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Subcategory of the incident",
"title": "Subcategory"
},
"urgency": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Urgency of the incident",
"title": "Urgency"
}
},
"required": [
"short_description"
],
"title": "CreateIncidentParams",
"type": "object"
}
},
"properties": {
"params": {
"$ref": "#/$defs/CreateIncidentParams"
}
},
"required": [
"params"
],
"title": "create_incidentArguments",
"type": "object"
}