resolve_incident
Automate incident resolution in ServiceNow by specifying the incident ID, resolution code, and notes. Streamline workflows and ensure accurate incident closure directly through the ServiceNow MCP Server.
Instructions
Resolve an incident in ServiceNow
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| params | Yes |
Input Schema (JSON Schema)
{
"$defs": {
"ResolveIncidentParams": {
"description": "Parameters for resolving an incident.",
"properties": {
"incident_id": {
"description": "Incident ID or sys_id",
"title": "Incident Id",
"type": "string"
},
"resolution_code": {
"description": "Resolution code for the incident",
"title": "Resolution Code",
"type": "string"
},
"resolution_notes": {
"description": "Resolution notes for the incident",
"title": "Resolution Notes",
"type": "string"
}
},
"required": [
"incident_id",
"resolution_code",
"resolution_notes"
],
"title": "ResolveIncidentParams",
"type": "object"
}
},
"properties": {
"params": {
"$ref": "#/$defs/ResolveIncidentParams"
}
},
"required": [
"params"
],
"title": "resolve_incidentArguments",
"type": "object"
}