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ServiceNow MCP Server

resolve_incident

Automate incident resolution in ServiceNow by specifying the incident ID, resolution code, and notes. Streamline workflows and ensure accurate incident closure directly through the ServiceNow MCP Server.

Instructions

Resolve an incident in ServiceNow

Input Schema

NameRequiredDescriptionDefault
paramsYes

Input Schema (JSON Schema)

{ "$defs": { "ResolveIncidentParams": { "description": "Parameters for resolving an incident.", "properties": { "incident_id": { "description": "Incident ID or sys_id", "title": "Incident Id", "type": "string" }, "resolution_code": { "description": "Resolution code for the incident", "title": "Resolution Code", "type": "string" }, "resolution_notes": { "description": "Resolution notes for the incident", "title": "Resolution Notes", "type": "string" } }, "required": [ "incident_id", "resolution_code", "resolution_notes" ], "title": "ResolveIncidentParams", "type": "object" } }, "properties": { "params": { "$ref": "#/$defs/ResolveIncidentParams" } }, "required": [ "params" ], "title": "resolve_incidentArguments", "type": "object" }

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