create_knowledge_base

Automates the creation of a knowledge base in ServiceNow, including defining title, description, owner, managers, and workflows for publishing and retiring content.

Instructions

Create a new knowledge base in ServiceNow

Input Schema

Name	Required	Description	Default
`description`	No	Description of the knowledge base
`managers`	No	Users who can manage this knowledge base
`owner`	No	The specified admin user or group
`publish_workflow`	No	Publication workflow	Knowledge - Instant Publish
`retire_workflow`	No	Retirement workflow	Knowledge - Instant Retire
`title`	Yes	Title of the knowledge base

Input Schema (JSON Schema)

{
  "description": "Parameters for creating a knowledge base.",
  "properties": {
    "description": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Description of the knowledge base",
      "title": "Description"
    },
    "managers": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "Users who can manage this knowledge base",
      "title": "Managers"
    },
    "owner": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "description": "The specified admin user or group",
      "title": "Owner"
    },
    "publish_workflow": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": "Knowledge - Instant Publish",
      "description": "Publication workflow",
      "title": "Publish Workflow"
    },
    "retire_workflow": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": "Knowledge - Instant Retire",
      "description": "Retirement workflow",
      "title": "Retire Workflow"
    },
    "title": {
      "description": "Title of the knowledge base",
      "title": "Title",
      "type": "string"
    }
  },
  "required": [
    "title"
  ],
  "title": "CreateKnowledgeBaseParams",
  "type": "object"
}

ServiceNow MCP Server

create_knowledge_base

Instructions

Input Schema

Input Schema (JSON Schema)

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MCP directory API