Freshdesk MCP server

Instructions

Implementation Reference

• src/freshdesk_mcp/server.py:524-536 (handler)

  The handler function for the 'list_canned_responses' tool. It fetches canned responses from a specified folder in Freshdesk using the API, decorated with @mcp.tool() for registration in the MCP server.

  @mcp.tool()
  async def list_canned_responses(folder_id: int)-> list[Dict[str, Any]]:
      """List all canned responses in Freshdesk."""
      url = f"https://{FRESHDESK_DOMAIN}/api/v2/canned_response_folders/{folder_id}/responses"
      headers = {
          "Authorization": f"Basic {base64.b64encode(f'{FRESHDESK_API_KEY}:X'.encode()).decode()}"
      }
      canned_responses = []
      async with httpx.AsyncClient() as client:
          response = await client.get(url, headers=headers)
          for canned_response in response.json():
              canned_responses.append(canned_response)
      return canned_responses

• src/freshdesk_mcp/server.py:524-524 (registration)

  The @mcp.tool() decorator registers the list_canned_responses function as an MCP tool.

  @mcp.tool()