create_ticket_field
Add custom ticket fields in Freshdesk to organize and categorize support tickets effectively. Enables streamlined ticket management through the Freshdesk API for improved customer support operations.
Instructions
Create a ticket field in Freshdesk.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_field_fields | Yes |
Implementation Reference
- src/freshdesk_mcp/server.py:880-889 (handler)The handler function for the 'create_ticket_field' tool. It is decorated with @mcp.tool() which registers it as an MCP tool. The function sends a POST request to Freshdesk API to create a new ticket field using the provided fields.
@mcp.tool() async def create_ticket_field(ticket_field_fields: Dict[str, Any]) -> Dict[str, Any]: """Create a ticket field in Freshdesk.""" url = f"https://{FRESHDESK_DOMAIN}/api/v2/admin/ticket_fields" headers = { "Authorization": f"Basic {base64.b64encode(f'{FRESHDESK_API_KEY}:X'.encode()).decode()}" } async with httpx.AsyncClient() as client: response = await client.post(url, headers=headers, json=ticket_field_fields) return response.json()