Freshdesk MCP server

Instructions

Implementation Reference

• src/freshdesk_mcp/server.py:164-173 (handler)

  Handler function for the 'get_ticket_fields' tool. Fetches and returns ticket fields from the Freshdesk API.

  @mcp.tool()
  async def get_ticket_fields() -> Dict[str, Any]:
      """Get ticket fields from Freshdesk."""
      url = f"https://{FRESHDESK_DOMAIN}/api/v2/ticket_fields"
      headers = {
          "Authorization": f"Basic {base64.b64encode(f'{FRESHDESK_API_KEY}:X'.encode()).decode()}"
      }
      async with httpx.AsyncClient() as client:
          response = await client.get(url, headers=headers)
          return response.json()