The Freshdesk MCP server enables AI models to integrate with Freshdesk to perform various support operations:
Ticket Management: Create, update, delete, search, and retrieve tickets with pagination, as well as manage ticket fields and conversations (replies and notes)
Contact Management: List, get, update, and search contacts
Agent Management: View, create, update, and search agents
Knowledge Base Access: Browse categories, folders, and solution articles
Canned Response Management: Access response folders and their contents
This server essentially provides a seamless interface between AI models and Freshdesk API endpoints to automate and enhance support operations.
Integrates with Freshdesk's API, enabling ticket management operations including creating, updating, deleting, and searching tickets, as well as retrieving ticket fields and information.
Freshdesk MCP Server
An MCP server implementation that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various support operations.
Features
Freshdesk Integration: Seamless interaction with Freshdesk API endpoints
AI Model Support: Enables AI models to perform support operations through Freshdesk
Automated Ticket Management: Handle ticket creation, updates, and responses
Components
Tools
The server offers several tools for Freshdesk operations:
create_ticket
: Create new support ticketsInputs:
subject
(string, required): Ticket subjectdescription
(string, required): Ticket descriptionsource
(number, required): Ticket source codepriority
(number, required): Ticket priority levelstatus
(number, required): Ticket status codeemail
(string, optional): Email of the requesterrequester_id
(number, optional): ID of the requestercustom_fields
(object, optional): Custom fields to set on the ticket
update_ticket
: Update existing ticketsInputs:
ticket_id
(number, required): ID of the ticket to updateupdates
(object, required): Fields to update
delete_ticket
: Delete a ticketInputs:
ticket_id
(number, required): ID of the ticket to delete
search_tickets
: Search for tickets based on criteriaInputs:
query
(string, required): Search query string
get_ticket_fields
: Get all ticket fieldsInputs:
None
get_tickets
: Get all ticketsInputs:
page
(number, optional): Page number to fetchper_page
(number, optional): Number of tickets per page
get_ticket
: Get a single ticketInputs:
ticket_id
(number, required): ID of the ticket to get
Getting Started
Installing via Smithery
To install freshdesk_mcp for Claude Desktop automatically via Smithery:
Prerequisites
A Freshdesk account (sign up at freshdesk.com)
Freshdesk API key
uvx
installed (pip install uv
orbrew install uv
)
Configuration
Generate your Freshdesk API key from the Freshdesk admin panel
Set up your domain and authentication details
Usage with Claude Desktop
Install Claude Desktop if you haven't already
Add the following configuration to your
claude_desktop_config.json
:
Important Notes:
Replace
YOUR_FRESHDESK_API_KEY
with your actual Freshdesk API keyReplace
YOUR_FRESHDESK_DOMAIN
with your Freshdesk domain (e.g.,yourcompany.freshdesk.com
)
Example Operations
Once configured, you can ask Claude to perform operations like:
"Create a new ticket with subject 'Payment Issue for customer A101' and description as 'Reaching out for a payment issue in the last month for customer A101', where customer email is a101@acme.com and set priority to high"
"Update the status of ticket #12345 to 'Resolved'"
"List all high-priority tickets assigned to the agent John Doe"
"List previous tickets of customer A101 in last 30 days"
Testing
For testing purposes, you can start the server manually:
Troubleshooting
Verify your Freshdesk API key and domain are correct
Ensure proper network connectivity to Freshdesk servers
Check API rate limits and quotas
Verify the
uvx
command is available in your PATH
License
This MCP server is licensed under the MIT License. See the LICENSE file in the project repository for full details.
remote-capable server
The server can be hosted and run remotely because it primarily relies on remote services or has no dependency on the local environment.
Tools
Integrate AI models with Freshdesk to automate support operations. Create, update, and manage support tickets seamlessly through the Freshdesk API. Enhance your customer support experience with automated ticket management and AI-driven interactions.
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