Zendesk MCP Server

A Model Context Protocol server for Zendesk.

This server provides a comprehensive integration with Zendesk. It offers:

• Tools for retrieving and managing Zendesk tickets and comments

• Specialized prompts for ticket analysis and response drafting

• Full access to the Zendesk Help Center articles as knowledge base

Setup

• build: uv venv && uv pip install -e . or uv build in short.

• setup zendesk credentials in .env file, refer to .env.example.

• configure in Claude desktop:

Docker

You can containerize the server if you prefer an isolated runtime:

1. Copy .env.example to .env and fill in your Zendesk credentials. Keep this file outside version control.

2. Build the image:

   docker build -t zendesk-mcp-server .

3. Run the server, providing the environment file:

   docker run --rm --env-file /path/to/.env zendesk-mcp-server

   Add -i when wiring the container to MCP clients over STDIN/STDOUT (Claude Code uses this mode). For daemonized runs, add -d --name zendesk-mcp.

The image installs dependencies from requirements.lock, drops privileges to a non-root user, and expects configuration exclusively via environment variables.

Claude MCP Integration

To use the Dockerized server from Claude Code/Desktop, add an entry to Claude Code's settings.json similar to:

Adjust the paths to match your environment. After saving the file, restart Claude for the new MCP server to be detected.

Related MCP server: Freshdesk MCP server

Resources

• zendesk://knowledge-base, get access to the whole help center articles.

Prompts

analyze-ticket

Analyze a Zendesk ticket and provide a detailed analysis of the ticket.

draft-ticket-response

Draft a response to a Zendesk ticket.

Tools

get_tickets

Fetch the latest tickets with pagination support

• Input:

  • page (integer, optional): Page number (defaults to 1)

  • per_page (integer, optional): Number of tickets per page, max 100 (defaults to 25)

  • sort_by (string, optional): Field to sort by - created_at, updated_at, priority, or status (defaults to created_at)

  • sort_order (string, optional): Sort order - asc or desc (defaults to desc)

• Output: Returns a list of tickets with essential fields including id, subject, status, priority, description, timestamps, and assignee information, along with pagination metadata

get_ticket

Retrieve a Zendesk ticket by its ID

• Input:

  • ticket_id (integer): The ID of the ticket to retrieve

get_ticket_comments

Retrieve all comments for a Zendesk ticket by its ID

• Input:

  • ticket_id (integer): The ID of the ticket to get comments for

create_ticket_comment

Create a new comment on an existing Zendesk ticket

• Input:

  • ticket_id (integer): The ID of the ticket to comment on

  • comment (string): The comment text/content to add

  • public (boolean, optional): Whether the comment should be public (defaults to true)

create_ticket

Create a new Zendesk ticket

• Input:

  • subject (string): Ticket subject

  • description (string): Ticket description

  • requester_id (integer, optional)

  • assignee_id (integer, optional)

  • priority (string, optional): one of low, normal, high, urgent

  • type (string, optional): one of problem, incident, question, task

  • tags (array[string], optional)

  • custom_fields (array[object], optional)

update_ticket

Update fields on an existing Zendesk ticket (e.g., status, priority, assignee)

• Input:

  • ticket_id (integer): The ID of the ticket to update

  • subject (string, optional)

  • status (string, optional): one of new, open, pending, on-hold, solved, closed

  • priority (string, optional): one of low, normal, high, urgent

  • type (string, optional)

  • assignee_id (integer, optional)

  • requester_id (integer, optional)

  • tags (array[string], optional)

  • custom_fields (array[object], optional)

  • due_at (string, optional): ISO8601 datetime