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zendesk-mcp-server

by reminia

Zendesk MCP 服务器

ci

Zendesk 的模型上下文协议服务器。

该服务器与 Zendesk 提供全面的集成。它提供:

  • 用于检索和管理 Zendesk 票证和评论的工具
  • 票务分析和响应起草的专门提示
  • 完全访问 Zendesk 帮助中心文章作为知识库

演示

设置

  • 构建: uv venv && uv pip install -e .或者简称为uv build
  • .env文件中设置 zendesk 凭据,参考.env.example
  • 在 Claude 桌面中配置:
{ "mcpServers": { "zendesk": { "command": "uv", "args": [ "--directory", "/path/to/zendesk-mcp-server", "run", "zendesk" ] } } }

资源

  • zendesk://knowledge-base,可以访问整个帮助中心文章。

提示

分析票证

分析 Zendesk 票证并提供票证的详细分析。

草稿票回复

起草对 Zendesk 票证的回复。

工具

获取票证

通过 ID 检索 Zendesk 票证

  • 输入:
    • ticket_id (整数):要检索的票证的 ID

获取票证评论

通过 ID 检索 Zendesk 票证的所有评论

  • 输入:
    • ticket_id (整数):获取评论的票证的 ID

创建工单评论

在现有 Zendesk 票证上创建新评论

  • 输入:
    • ticket_id (整数):要评论的票证的 ID
    • comment (字符串):要添加的评论文本/内容
    • public (布尔值,可选):评论是否应该公开(默认为 true)
-
security - not tested
A
license - permissive license
-
quality - not tested

remote-capable server

The server can be hosted and run remotely because it primarily relies on remote services or has no dependency on the local environment.

此服务器与 Zendesk 全面集成。检索和管理工单和评论。工单分析和回复起草。访问帮助中心文章作为知识库。

  1. 设置
    1. 资源
      1. 提示
        1. 分析票证
        2. 草稿票回复
      2. 工具
        1. 获取票证
        2. 获取票证评论
        3. 创建工单评论

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