Zendesk MCP 服务器
Zendesk 的模型上下文协议服务器。
该服务器与 Zendesk 提供全面的集成。它提供:
用于检索和管理 Zendesk 票证和评论的工具
票务分析和响应起草的专门提示
完全访问 Zendesk 帮助中心文章作为知识库

设置
构建:
uv venv && uv pip install -e .或者简称为uv build。在
.env文件中设置 zendesk 凭据,参考.env.example 。在 Claude 桌面中配置:
{
"mcpServers": {
"zendesk": {
"command": "uv",
"args": [
"--directory",
"/path/to/zendesk-mcp-server",
"run",
"zendesk"
]
}
}
}
资源
zendesk://knowledge-base,可以访问整个帮助中心文章。
提示
分析票证
分析 Zendesk 票证并提供票证的详细分析。
草稿票回复
起草对 Zendesk 票证的回复。
工具
获取票证
通过 ID 检索 Zendesk 票证
输入:
ticket_id(整数):要检索的票证的 ID
获取票证评论
通过 ID 检索 Zendesk 票证的所有评论
输入:
ticket_id(整数):获取评论的票证的 ID
创建工单评论
在现有 Zendesk 票证上创建新评论
输入:
ticket_id(整数):要评论的票证的 IDcomment(字符串):要添加的评论文本/内容public(布尔值,可选):评论是否应该公开(默认为 true)
This server cannot be installed
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