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Zendesk MCP 服务器

ci 执照

Zendesk 的模型上下文协议服务器。

该服务器与 Zendesk 提供全面的集成。它提供:

  • 用于检索和管理 Zendesk 票证和评论的工具

  • 票务分析和响应起草的专门提示

  • 完全访问 Zendesk 帮助中心文章作为知识库

演示

设置

  • 构建: uv venv && uv pip install -e .或者简称为uv build

  • .env文件中设置 zendesk 凭据,参考.env.example

  • 在 Claude 桌面中配置:

{ "mcpServers": { "zendesk": { "command": "uv", "args": [ "--directory", "/path/to/zendesk-mcp-server", "run", "zendesk" ] } } }

资源

  • zendesk://knowledge-base,可以访问整个帮助中心文章。

提示

分析票证

分析 Zendesk 票证并提供票证的详细分析。

草稿票回复

起草对 Zendesk 票证的回复。

工具

获取票证

通过 ID 检索 Zendesk 票证

  • 输入:

    • ticket_id (整数):要检索的票证的 ID

获取票证评论

通过 ID 检索 Zendesk 票证的所有评论

  • 输入:

    • ticket_id (整数):获取评论的票证的 ID

创建工单评论

在现有 Zendesk 票证上创建新评论

  • 输入:

    • ticket_id (整数):要评论的票证的 ID

    • comment (字符串):要添加的评论文本/内容

    • public (布尔值,可选):评论是否应该公开(默认为 true)

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