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Scored across 7 tools
Each tool maps to a distinct action-resource pair: retrieving a single ticket vs listing tickets, fetching comments vs creating a comment, and fetching attachments. get_ticket and get_tickets are close but clearly differentiated by singular ID vs paginated list.
All tools use a consistent snake_case verb_noun pattern (get_ticket, create_ticket, update_ticket, get_ticket_comments, etc.). No mixing of conventions.
7 tools is well-scoped for a Zendesk ticket-focused MCP server, covering core operations without excessive surface area.
Core ticket operations are covered (create, read single/list, update, comments read/create, attachment read), but delete_ticket and comment update/delete are absent, leaving minor lifecycle gaps.