zendesk-mcp-server

Zendesk MCP Server

A Model Context Protocol server for Zendesk.

This server provides a comprehensive integration with Zendesk. It offers:

Tools for retrieving and managing Zendesk tickets and comments
Specialized prompts for ticket analysis and response drafting
Full access to the Zendesk Help Center articles as knowledge base

demo

Setup

build: uv venv && uv pip install -e . or uv build in short.
setup zendesk credentials in .env file, refer to .env.example.
configure in Claude desktop:

{
  "mcpServers": {
      "zendesk": {
          "command": "uv",
          "args": [
              "--directory",
              "/path/to/zendesk-mcp-server",
              "run",
              "zendesk"
          ]
      }
  }
}

Resources

zendesk://knowledge-base, get access to the whole help center articles.

Prompts

analyze-ticket

Analyze a Zendesk ticket and provide a detailed analysis of the ticket.

draft-ticket-respons

Draft a response to a Zendesk ticket.

Tools

get_ticket

Retrieve a Zendesk ticket by its ID

Input:
- ticket_id (integer): The ID of the ticket to retrieve

get_ticket_comments

Retrieve all comments for a Zendesk ticket by its ID

Input:
- ticket_id (integer): The ID of the ticket to get comments for

create_ticket_comment

Create a new comment on an existing Zendesk ticket

Input:
- ticket_id (integer): The ID of the ticket to comment on
- comment (string): The comment text/content to add
- public (boolean, optional): Whether the comment should be public (defaults to true)

This server cannot be installed

security - not tested

license - permissive license

quality - not tested

remote-capable server

The server can be hosted and run remotely because it primarily relies on remote services or has no dependency on the local environment.

This server provides a comprehensive integration with Zendesk. Retrieving and managing tickets and comments. Ticket analyzes and response drafting. Access to help center articles as knowledge base.

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