Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Schema
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
| create_ticket | Create a ticket in Freshdesk |
| create_reply | Create a reply in Freshdesk |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
| get_ticket_fields | Get ticket fields from Freshdesk. |
| get_tickets | Get tickets from Freshdesk with pagination support. |
| create_ticket | Create a ticket in Freshdesk |
| update_ticket | Update a ticket in Freshdesk. |
| delete_ticket | Delete a ticket in Freshdesk. |
| get_ticket | Get a ticket in Freshdesk. |
| search_tickets | Search for tickets in Freshdesk. |
| get_ticket_conversation | Get a ticket conversation in Freshdesk. |
| create_ticket_reply | Create a reply to a ticket in Freshdesk. |
| create_ticket_note | Create a note for a ticket in Freshdesk. |
| update_ticket_conversation | Update a conversation for a ticket in Freshdesk. |
| get_agents | Get all agents in Freshdesk with pagination support. |
| list_contacts | List all contacts in Freshdesk with pagination support. |
| get_contact | Get a contact in Freshdesk. |
| search_contacts | Search for contacts in Freshdesk. |
| update_contact | Update a contact in Freshdesk. |
| list_canned_responses | List all canned responses in Freshdesk. |
| list_canned_response_folders | List all canned response folders in Freshdesk. |
| view_canned_response | View a canned response in Freshdesk. |
| create_canned_response | Create a canned response in Freshdesk. |
| update_canned_response | Update a canned response in Freshdesk. |
| create_canned_response_folder | Create a canned response folder in Freshdesk. |
| update_canned_response_folder | Update a canned response folder in Freshdesk. |
| list_solution_articles | List all solution articles in Freshdesk. |
| list_solution_folders | - |
| list_solution_categories | List all solution categories in Freshdesk. |
| view_solution_category | View a solution category in Freshdesk. |
| create_solution_category | Create a solution category in Freshdesk. |
| update_solution_category | Update a solution category in Freshdesk. |
| create_solution_category_folder | Create a solution category folder in Freshdesk. |
| view_solution_category_folder | View a solution category folder in Freshdesk. |
| update_solution_category_folder | Update a solution category folder in Freshdesk. |
| create_solution_article | Create a solution article in Freshdesk. |
| view_solution_article | View a solution article in Freshdesk. |
| update_solution_article | Update a solution article in Freshdesk. |
| view_agent | View an agent in Freshdesk. |
| create_agent | Create an agent in Freshdesk. |
| update_agent | Update an agent in Freshdesk. |
| search_agents | Search for agents in Freshdesk. |
| list_groups | List all groups in Freshdesk. |
| create_group | Create a group in Freshdesk. |
| view_group | View a group in Freshdesk. |
| create_ticket_field | Create a ticket field in Freshdesk. |
| view_ticket_field | View a ticket field in Freshdesk. |
| update_ticket_field | Update a ticket field in Freshdesk. |
| update_group | Update a group in Freshdesk. |
| list_contact_fields | List all contact fields in Freshdesk. |
| view_contact_field | View a contact field in Freshdesk. |
| create_contact_field | Create a contact field in Freshdesk. |
| update_contact_field | Update a contact field in Freshdesk. |
| get_field_properties | Get properties of a specific field by name. |
| list_companies | List all companies in Freshdesk with pagination support. |
| view_company | Get a company in Freshdesk. |
| search_companies | Search for companies in Freshdesk. |
| find_company_by_name | Find a company by name in Freshdesk. |
| list_company_fields | List all company fields in Freshdesk. |
| view_ticket_summary | Get the summary of a ticket in Freshdesk. |
| update_ticket_summary | Update the summary of a ticket in Freshdesk. |
| delete_ticket_summary | Delete the summary of a ticket in Freshdesk. |