Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| FRESHDESK_DOMAIN | Yes | Your Freshdesk domain (e.g., yourcompany.freshdesk.com) | |
| FRESHDESK_API_KEY | Yes | Your Freshdesk API key from the Freshdesk admin panel |
Schema
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
No prompts | |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
| get_ticket_fields | Get ticket fields from Freshdesk. |
| get_tickets | Get tickets from Freshdesk with pagination support. |
| create_ticket | Create a ticket in Freshdesk |
| update_ticket | Update a ticket in Freshdesk. |
| delete_ticket | Delete a ticket in Freshdesk. |
| get_ticket | Get a ticket in Freshdesk. |
| search_tickets | Search for tickets in Freshdesk. |
| get_ticket_conversation | Get a ticket conversation in Freshdesk. |
| create_ticket_reply | Create a reply to a ticket in Freshdesk. |
| create_ticket_note | Create a note for a ticket in Freshdesk. |
| update_ticket_conversation | Update a conversation for a ticket in Freshdesk. |
| get_agents | Get all agents in Freshdesk with pagination support. |
| list_contacts | List all contacts in Freshdesk with pagination support. |
| get_contact | Get a contact in Freshdesk. |
| search_contacts | Search for contacts in Freshdesk. |
| update_contact | Update a contact in Freshdesk. |
| list_canned_responses | List all canned responses in Freshdesk. |
| list_canned_response_folders | List all canned response folders in Freshdesk. |
| list_solution_articles | List all solution articles in Freshdesk. |
| list_solution_folders | - |
| list_solution_categories | List all solution categories in Freshdesk. |
| view_agent | View an agent in Freshdesk. |
| create_agent | Create an agent in Freshdesk. |
| update_agent | Update an agent in Freshdesk. |
| search_agents | Search for agents in Freshdesk. |