get_ticket
Retrieve support ticket details from Freshdesk using a specified ticket ID to streamline customer service and enhance support operations.
Instructions
Get a ticket in Freshdesk.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes |
Implementation Reference
- src/freshdesk_mcp/server.py:371-382 (handler)The core handler function for the 'get_ticket' MCP tool. It is decorated with @mcp.tool() which serves as both the handler implementation and registration in FastMCP. Fetches ticket details from Freshdesk API using the provided ticket_id.@mcp.tool() async def get_ticket(ticket_id: int): """Get a ticket in Freshdesk.""" url = f"https://{FRESHDESK_DOMAIN}/api/v2/tickets/{ticket_id}" headers = { "Authorization": f"Basic {base64.b64encode(f'{FRESHDESK_API_KEY}:X'.encode()).decode()}" } async with httpx.AsyncClient() as client: response = await client.get(url, headers=headers) return response.json()