Freshdesk MCP server

MIT License

Overview InspectNew Schema Related Servers Reviews Score

create_ticket

Generate support tickets in Freshdesk by providing subject, description, priority, source, and status. Simplify ticket creation for customer support operations with predefined fields and automation.

Instructions

Create a ticket in Freshdesk

Input Schema

Name	Required	Description	Default
`custom_fields`	No
`description`	Yes
`email`	No
`priority`	Yes
`requester_id`	No
`source`	Yes
`status`	Yes
`subject`	Yes

Input Schema (JSON Schema)

{
  "properties": {
    "custom_fields": {
      "anyOf": [
        {
          "type": "object"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "title": "Custom Fields"
    },
    "description": {
      "title": "Description",
      "type": "string"
    },
    "email": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "title": "Email"
    },
    "priority": {
      "anyOf": [
        {
          "type": "integer"
        },
        {
          "type": "string"
        }
      ],
      "title": "Priority"
    },
    "requester_id": {
      "anyOf": [
        {
          "type": "integer"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "title": "Requester Id"
    },
    "source": {
      "anyOf": [
        {
          "type": "integer"
        },
        {
          "type": "string"
        }
      ],
      "title": "Source"
    },
    "status": {
      "anyOf": [
        {
          "type": "integer"
        },
        {
          "type": "string"
        }
      ],
      "title": "Status"
    },
    "subject": {
      "title": "Subject",
      "type": "string"
    }
  },
  "required": [
    "subject",
    "description",
    "source",
    "priority",
    "status"
  ],
  "title": "create_ticketArguments",
  "type": "object"
}

Install Server

HTTP connection URL

Related Tools

create_ticket_reply
@effytech/freshdesk_mcp
get_ticket
@effytech/freshdesk_mcp
get_contact
@effytech/freshdesk_mcp
search_tickets
@effytech/freshdesk_mcp
search_agents
@effytech/freshdesk_mcp
search_contacts
@effytech/freshdesk_mcp

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