create_ticket

Generate and submit support tickets in Freshdesk by specifying details like subject, description, source, priority, and status to streamline customer support operations.

Instructions

Create a ticket in Freshdesk

Input Schema

Name	Required	Description	Default
`additional_fields`	No
`custom_fields`	No
`description`	Yes
`email`	No
`priority`	Yes
`requester_id`	No
`source`	Yes
`status`	Yes
`subject`	Yes

Input Schema (JSON Schema)

{
  "properties": {
    "additional_fields": {
      "anyOf": [
        {
          "type": "object"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "title": "Additional Fields"
    },
    "custom_fields": {
      "anyOf": [
        {
          "type": "object"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "title": "Custom Fields"
    },
    "description": {
      "title": "Description",
      "type": "string"
    },
    "email": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "title": "Email"
    },
    "priority": {
      "anyOf": [
        {
          "type": "integer"
        },
        {
          "type": "string"
        }
      ],
      "title": "Priority"
    },
    "requester_id": {
      "anyOf": [
        {
          "type": "integer"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "title": "Requester Id"
    },
    "source": {
      "anyOf": [
        {
          "type": "integer"
        },
        {
          "type": "string"
        }
      ],
      "title": "Source"
    },
    "status": {
      "anyOf": [
        {
          "type": "integer"
        },
        {
          "type": "string"
        }
      ],
      "title": "Status"
    },
    "subject": {
      "title": "Subject",
      "type": "string"
    }
  },
  "required": [
    "subject",
    "description",
    "source",
    "priority",
    "status"
  ],
  "title": "create_ticketArguments",
  "type": "object"
}

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create_ticket

Instructions

Input Schema

Input Schema (JSON Schema)

Other Tools from Freshdesk MCP server

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MCP directory API