create_ticket
Generate and submit support tickets in Freshdesk by specifying details like subject, description, source, priority, and status to streamline customer support operations.
Instructions
Create a ticket in Freshdesk
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| additional_fields | No | ||
| custom_fields | No | ||
| description | Yes | ||
| No | |||
| priority | Yes | ||
| requester_id | No | ||
| source | Yes | ||
| status | Yes | ||
| subject | Yes |
Input Schema (JSON Schema)
{
"properties": {
"additional_fields": {
"anyOf": [
{
"type": "object"
},
{
"type": "null"
}
],
"default": null,
"title": "Additional Fields"
},
"custom_fields": {
"anyOf": [
{
"type": "object"
},
{
"type": "null"
}
],
"default": null,
"title": "Custom Fields"
},
"description": {
"title": "Description",
"type": "string"
},
"email": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"title": "Email"
},
"priority": {
"anyOf": [
{
"type": "integer"
},
{
"type": "string"
}
],
"title": "Priority"
},
"requester_id": {
"anyOf": [
{
"type": "integer"
},
{
"type": "null"
}
],
"default": null,
"title": "Requester Id"
},
"source": {
"anyOf": [
{
"type": "integer"
},
{
"type": "string"
}
],
"title": "Source"
},
"status": {
"anyOf": [
{
"type": "integer"
},
{
"type": "string"
}
],
"title": "Status"
},
"subject": {
"title": "Subject",
"type": "string"
}
},
"required": [
"subject",
"description",
"source",
"priority",
"status"
],
"title": "create_ticketArguments",
"type": "object"
}