create_ticket_note
Add a note to a Freshdesk support ticket by specifying the ticket ID and note content to assist with ticket management and customer communication.
Instructions
Create a note for a ticket in Freshdesk.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| body | Yes | ||
| ticket_id | Yes |
Input Schema (JSON Schema)
{
"properties": {
"body": {
"title": "Body",
"type": "string"
},
"ticket_id": {
"title": "Ticket Id",
"type": "integer"
}
},
"required": [
"ticket_id",
"body"
],
"title": "create_ticket_noteArguments",
"type": "object"
}
Implementation Reference
- src/freshdesk_mcp/server.py:420-432 (handler)The handler function for the 'create_ticket_note' tool. It creates a private note on a Freshdesk ticket by making a POST request to the /tickets/{ticket_id}/notes API endpoint. The @mcp.tool() decorator registers this function as an MCP tool.@mcp.tool() async def create_ticket_note(ticket_id: int,body: str)-> Dict[str, Any]: """Create a note for a ticket in Freshdesk.""" url = f"https://{FRESHDESK_DOMAIN}/api/v2/tickets/{ticket_id}/notes" headers = { "Authorization": f"Basic {base64.b64encode(f'{FRESHDESK_API_KEY}:X'.encode()).decode()}" } data = { "body": body } async with httpx.AsyncClient() as client: response = await client.post(url, headers=headers, json=data) return response.json()
- src/freshdesk_mcp/server.py:420-420 (registration)The @mcp.tool() decorator registers the create_ticket_note function as a tool in the FastMCP server.@mcp.tool()