Freshdesk MCP server

Instructions

Implementation Reference

• src/freshdesk_mcp/server.py:549-558 (handler)

  The handler function decorated with @mcp.tool(), implementing the logic to fetch a specific canned response from Freshdesk API by ID. This decorator also serves as the registration for the MCP tool.

  @mcp.tool()
  async def view_canned_response(canned_response_id: int)-> Dict[str, Any]:
      """View a canned response in Freshdesk."""
      url = f"https://{FRESHDESK_DOMAIN}/api/v2/canned_responses/{canned_response_id}"
      headers = {
          "Authorization": f"Basic {base64.b64encode(f'{FRESHDESK_API_KEY}:X'.encode()).decode()}"
      }
      async with httpx.AsyncClient() as client:
          response = await client.get(url, headers=headers)
          return response.json()