Freshdesk MCP server

Instructions

Implementation Reference

• src/freshdesk_mcp/server.py:538-548 (handler)

  The main handler function for the 'list_canned_response_folders' MCP tool. It is registered via the @mcp.tool() decorator and fetches the list of canned response folders from the Freshdesk API v2 endpoint.

  @mcp.tool()
  async def list_canned_response_folders()-> list[Dict[str, Any]]:
      """List all canned response folders in Freshdesk."""
      url = f"https://{FRESHDESK_DOMAIN}/api/v2/canned_response_folders"
      headers = {
          "Authorization": f"Basic {base64.b64encode(f'{FRESHDESK_API_KEY}:X'.encode()).decode()}"
      }
      async with httpx.AsyncClient() as client:
          response = await client.get(url, headers=headers)
          return response.json()