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effytech

Freshdesk MCP server

by effytech

update_canned_response_folder

Modify the name of a canned response folder in Freshdesk by specifying the folder ID and updated name. Streamline support workflows and maintain organized response libraries efficiently.

Instructions

Update a canned response folder in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
folder_idYes
nameYes

Implementation Reference

  • The core handler function for the 'update_canned_response_folder' tool. It is decorated with @mcp.tool() for registration and performs a PUT request to the Freshdesk API endpoint /canned_response_folders/{folder_id} to update the folder's name.
    @mcp.tool()
    async def update_canned_response_folder(folder_id: int, name: str)-> Dict[str, Any]:
        """Update a canned response folder in Freshdesk."""
        print(folder_id, name)
        url = f"https://{FRESHDESK_DOMAIN}/api/v2/canned_response_folders/{folder_id}"
        headers = {
            "Authorization": f"Basic {base64.b64encode(f'{FRESHDESK_API_KEY}:X'.encode()).decode()}"
        }
        data = {
            "name": name
        }
        async with httpx.AsyncClient() as client:
            response = await client.put(url, headers=headers, json=data)
            return response.json()
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. While 'Update' implies a mutation, the description doesn't specify permissions required, whether changes are reversible, rate limits, or what happens to existing folder properties not mentioned. It lacks critical context for a mutation tool with zero annotation coverage.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with zero waste. It's front-loaded with the core action and resource, making it easy to parse. Every word earns its place, though this conciseness comes at the cost of completeness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the complexity (a mutation tool with 2 parameters), lack of annotations, 0% schema coverage, and no output schema, the description is incomplete. It doesn't explain parameter semantics, behavioral traits, or usage context, leaving significant gaps for the agent to navigate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate by explaining parameters. It adds no meaning beyond what's in the schema—it doesn't clarify what 'folder_id' refers to, what 'name' represents, or any constraints (e.g., character limits). With 2 undocumented parameters, this is inadequate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Update') and resource ('a canned response folder in Freshdesk'), making the purpose immediately understandable. It distinguishes this tool from sibling tools like 'create_canned_response_folder' and 'list_canned_response_folders' by specifying the update operation. However, it doesn't specify what aspects can be updated beyond what's implied by the parameters.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It doesn't mention prerequisites (e.g., needing an existing folder), exclusions, or comparisons to sibling tools like 'update_canned_response' or 'update_solution_category_folder'. The agent must infer usage from the tool name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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