Modify solution categories in Freshdesk by updating category fields such as name, description, or visibility settings to organize and improve support content.
Update a solution category in Freshdesk.
| Name | Required | Description | Default |
|---|---|---|---|
| category_fields | Yes | ||
| category_id | Yes |
Changes observed during successful MCP inspections.
v1.0.0Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
With no annotations provided, the description carries the full burden of behavioral disclosure. It only states 'Update' but does not disclose side effects, required permissions, whether the update is partial or full replacement, or how the nested category_fields object is processed. This lacks essential behavioral context for a mutation tool.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single sentence, 'Update a solution category in Freshdesk.' It is appropriately sized, containing no filler words or redundant information. The core purpose is front-loaded and clear.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the presence of a nested object parameter (category_fields) and the absence of annotations or output schema, the description is insufficiently complete. It does not explain how to structure category_fields or what the response will contain, leaving the agent without enough context to invoke the tool correctly.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The input schema has two parameters (category_id and category_fields) with zero description coverage. The tool description simply says 'Update a solution category' and does not add any meaning to the parameters, failing to explain what category_id refers to or what structure/values category_fields should contain. This is a significant gap.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the verb 'Update' and the resource 'solution category' in Freshdesk, making the tool's purpose unambiguous. It also distinguishes from sibling tools such as create_solution_category, view_solution_category, and update_solution_category_folder by specifying the exact resource and action.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description provides no guidance on when to use this tool versus alternatives. It does not mention prerequisites, exclusions, or cases where another tool (e.g., create_solution_category or update_solution_category_folder) would be more appropriate. This leaves the agent without context for tool selection.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.