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effytech

Freshdesk MCP server

by effytech

update_solution_category

Modify solution categories in Freshdesk by updating category fields such as name, description, or visibility settings to organize and improve support content.

Instructions

Update a solution category in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
category_fieldsYes
category_idYes

Implementation Reference

  • The handler function implementing the 'update_solution_category' MCP tool. It updates a Freshdesk solution category using the PUT API endpoint.
    @mcp.tool()
    async def update_solution_category(category_id: int, category_fields: Dict[str, Any])-> Dict[str, Any]:
        """Update a solution category in Freshdesk."""
        if not category_fields.get("name"):
            return {"error": "Name is required"}
    
        url = f"https://{FRESHDESK_DOMAIN}/api/v2/solutions/categories/{category_id}"
        headers = {
            "Authorization": f"Basic {base64.b64encode(f'{FRESHDESK_API_KEY}:X'.encode()).decode()}"
        }
        async with httpx.AsyncClient() as client:
            response = await client.put(url, headers=headers, json=category_fields)
            return response.json()
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden for behavioral disclosure. While 'Update' implies mutation, it doesn't specify what permissions are required, whether changes are reversible, what happens to existing fields not mentioned, or what the response looks like. For a mutation tool with zero annotation coverage, this leaves significant behavioral questions unanswered.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that gets straight to the point with zero wasted words. It's appropriately sized for a basic tool description and front-loads the essential information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with 2 parameters, 0% schema description coverage, no annotations, and no output schema, the description is severely incomplete. It doesn't compensate for the lack of structured documentation about parameters, behavior, or return values, leaving the agent with insufficient information to use the tool effectively.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the schema provides no parameter documentation. The description adds no information about the two required parameters (category_id and category_fields), leaving the agent completely in the dark about what values to provide, what fields can be updated, or what format category_fields should take.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Update') and resource ('a solution category in Freshdesk'), making the purpose immediately understandable. It distinguishes this as a mutation operation rather than a read or create operation, though it doesn't explicitly differentiate from sibling update tools like update_solution_category_folder.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It doesn't mention prerequisites (like needing an existing category ID), doesn't specify when this should be used instead of create_solution_category or delete operations, and offers no context about typical update scenarios.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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