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effytech

Freshdesk MCP server

by effytech

view_solution_category

Retrieve detailed information about a specific solution category in Freshdesk using its category ID. Enables efficient management and organization of support resources.

Instructions

View a solution category in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
category_idYes

Implementation Reference

  • The handler function for the 'view_solution_category' MCP tool. It takes a category_id and retrieves the details of that solution category from the Freshdesk API via GET request to /solutions/categories/{category_id}. The @mcp.tool() decorator registers it as a tool.
    @mcp.tool()
    async def view_solution_category(category_id: int)-> Dict[str, Any]:
        """View a solution category in Freshdesk."""
        url = f"https://{FRESHDESK_DOMAIN}/api/v2/solutions/categories/{category_id}"
        headers = {
            "Authorization": f"Basic {base64.b64encode(f'{FRESHDESK_API_KEY}:X'.encode()).decode()}"
        }
        async with httpx.AsyncClient() as client:
            response = await client.get(url, headers=headers)
            return response.json()
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. 'View' implies a read-only operation, but the description doesn't specify if it requires authentication, what data is returned (e.g., category details, associated articles), or any error conditions. It misses key behavioral traits like response format or access requirements.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with no wasted words. It's front-loaded with the core action ('View a solution category') and specifies the context ('in Freshdesk'), making it efficient and easy to parse. Every part of the sentence contributes essential information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has no annotations, no output schema, and low parameter coverage, the description is incomplete. It doesn't address what the tool returns, how to handle errors, or provide enough context for safe and effective use. For a read operation with undocumented parameters, more detail is needed to guide the agent properly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 1 parameter with 0% description coverage, and the tool description adds no information about the 'category_id' parameter. It doesn't explain what a category ID is, how to obtain it, or its format (e.g., integer ID from Freshdesk). This leaves the parameter undocumented, failing to compensate for the low schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'View a solution category in Freshdesk' clearly states the verb ('view') and resource ('solution category'), making the purpose understandable. However, it doesn't differentiate from sibling tools like 'view_solution_article' or 'view_solution_category_folder', which also view related resources, leaving ambiguity about when to choose this specific tool.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. For example, it doesn't explain if this is for retrieving details of a single category versus listing multiple categories (as 'list_solution_categories' does), or how it relates to other view tools like 'view_solution_article'. The description lacks any context or prerequisites for usage.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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