Freshdesk MCP server

Instructions

Implementation Reference

• src/freshdesk_mcp/server.py:588-600 (handler)

  The main handler function for the 'create_canned_response_folder' tool, decorated with @mcp.tool(). It creates a new canned response folder in Freshdesk by sending a POST request to the API with the provided folder name.

  @mcp.tool()
  async def create_canned_response_folder(name: str)-> Dict[str, Any]:
      """Create a canned response folder in Freshdesk."""
      url = f"https://{FRESHDESK_DOMAIN}/api/v2/canned_response_folders"
      headers = {
          "Authorization": f"Basic {base64.b64encode(f'{FRESHDESK_API_KEY}:X'.encode()).decode()}"
      }
      data = {
          "name": name
      }
      async with httpx.AsyncClient() as client:
          response = await client.post(url, headers=headers, json=data)
          return response.json()