Automate canned response organization in Freshdesk by creating custom folders, streamlining support workflows and enhancing ticket management efficiency.
Create a canned response folder in Freshdesk.
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes |
Changes observed during successful MCP inspections.
v1.0.0Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description carries full responsibility for behavioral disclosure. It only states the action, without mentioning permissions, uniqueness constraints, or side effects, adding no behavioral insight beyond the tool name.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single concise sentence that directly states the tool's purpose. No unnecessary detail or repetition.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple create operation with one parameter, the description is minimal but adequate to understand the basic action. However, it omits details such as whether the folder name must be unique or what the response contains, leaving some gaps.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The input schema lists a single 'name' parameter with no description, and the tool description does not mention it either. Since schema coverage is 0%, the description fails to compensate by explaining the parameter's purpose or constraints, though the parameter name is self-evident.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the action (create), the resource (canned response folder), and the system (Freshdesk). This distinguishes it from sibling tools like update_canned_response_folder or list_canned_response_folders.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description provides no guidance on when to use this tool versus alternatives, nor any prerequisites or exclusions. It simply restates the tool's function without contextual cues.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.