Freshdesk MCP server
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| FRESHDESK_DOMAIN | Yes | Your Freshdesk domain (e.g., yourcompany.freshdesk.com) | |
| FRESHDESK_API_KEY | Yes | Your Freshdesk API key |
Capabilities
Server capabilities have not been inspected yet.
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
| get_ticket_fieldsB | Get ticket fields from Freshdesk. |
| get_ticketsC | Get tickets from Freshdesk with pagination support. |
| create_ticketC | Create a ticket in Freshdesk |
| update_ticketC | Update a ticket in Freshdesk. |
| delete_ticketC | Delete a ticket in Freshdesk. |
| get_ticketC | Get a ticket in Freshdesk. |
| search_ticketsC | Search for tickets in Freshdesk. |
| get_ticket_conversationC | Get a ticket conversation in Freshdesk. |
| create_ticket_replyC | Create a reply to a ticket in Freshdesk. |
| create_ticket_noteC | Create a note for a ticket in Freshdesk. |
| update_ticket_conversationC | Update a conversation for a ticket in Freshdesk. |
| get_agentsC | Get all agents in Freshdesk with pagination support. |
| list_contactsC | List all contacts in Freshdesk with pagination support. |
| get_contactC | Get a contact in Freshdesk. |
| search_contactsC | Search for contacts in Freshdesk. |
| update_contactC | Update a contact in Freshdesk. |
| list_canned_responsesC | List all canned responses in Freshdesk. |
| list_canned_response_foldersB | List all canned response folders in Freshdesk. |
| view_canned_responseC | View a canned response in Freshdesk. |
| create_canned_responseC | Create a canned response in Freshdesk. |
| update_canned_responseC | Update a canned response in Freshdesk. |
| create_canned_response_folderC | Create a canned response folder in Freshdesk. |
| update_canned_response_folderC | Update a canned response folder in Freshdesk. |
| list_solution_articlesC | List all solution articles in Freshdesk. |
| list_solution_foldersD | - |
| list_solution_categoriesB | List all solution categories in Freshdesk. |
| view_solution_categoryC | View a solution category in Freshdesk. |
| create_solution_categoryC | Create a solution category in Freshdesk. |
| update_solution_categoryC | Update a solution category in Freshdesk. |
| create_solution_category_folderC | Create a solution category folder in Freshdesk. |
| view_solution_category_folderC | View a solution category folder in Freshdesk. |
| update_solution_category_folderC | Update a solution category folder in Freshdesk. |
| create_solution_articleC | Create a solution article in Freshdesk. |
| view_solution_articleC | View a solution article in Freshdesk. |
| update_solution_articleC | Update a solution article in Freshdesk. |
| view_agentC | View an agent in Freshdesk. |
| create_agentC | Create an agent in Freshdesk. |
| update_agentC | Update an agent in Freshdesk. |
| search_agentsC | Search for agents in Freshdesk. |
| list_groupsC | List all groups in Freshdesk. |
| create_groupC | Create a group in Freshdesk. |
| view_groupC | View a group in Freshdesk. |
| create_ticket_fieldC | Create a ticket field in Freshdesk. |
| view_ticket_fieldC | View a ticket field in Freshdesk. |
| update_ticket_fieldC | Update a ticket field in Freshdesk. |
| update_groupC | Update a group in Freshdesk. |
| list_contact_fieldsB | List all contact fields in Freshdesk. |
| view_contact_fieldC | View a contact field in Freshdesk. |
| create_contact_fieldC | Create a contact field in Freshdesk. |
| update_contact_fieldC | Update a contact field in Freshdesk. |
| get_field_propertiesC | Get properties of a specific field by name. |
| list_companiesB | List all companies in Freshdesk with pagination support. |
| view_companyC | Get a company in Freshdesk. |
| search_companiesC | Search for companies in Freshdesk. |
| find_company_by_nameC | Find a company by name in Freshdesk. |
| list_company_fieldsB | List all company fields in Freshdesk. |
| view_ticket_summaryC | Get the summary of a ticket in Freshdesk. |
| update_ticket_summaryC | Update the summary of a ticket in Freshdesk. |
| delete_ticket_summaryC | Delete the summary of a ticket in Freshdesk. |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
| create_ticket | Create a ticket in Freshdesk |
| create_reply | Create a reply in Freshdesk |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
Latest Blog Posts
MCP directory API
We provide all the information about MCP servers via our MCP API.
curl -X GET 'https://glama.ai/api/mcp/v1/servers/effytech/freshdesk_mcp'
If you have feedback or need assistance with the MCP directory API, please join our Discord server