Freshdesk MCP server

Instructions

Implementation Reference

• src/freshdesk_mcp/server.py:434-451 (handler)

  The @mcp.tool() decorator registers and the function implements the update_ticket_conversation tool, sending a PUT request to the Freshdesk API to update a conversation's body.

  @mcp.tool()
  async def update_ticket_conversation(conversation_id: int,body: str)-> Dict[str, Any]:
      """Update a conversation for a ticket in Freshdesk."""
      url = f"https://{FRESHDESK_DOMAIN}/api/v2/conversations/{conversation_id}"
      headers = {
          "Authorization": f"Basic {base64.b64encode(f'{FRESHDESK_API_KEY}:X'.encode()).decode()}"
      }
      data = {
          "body": body
      }
      async with httpx.AsyncClient() as client:
          response = await client.put(url, headers=headers, json=data)
          status_code = response.status_code
          if status_code == 200:
              return response.json()
          else:
              return f"Cannot update conversation ${response.json()}"