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haxos-anon

Autotask MCP Server

autotask_get_service_call

Retrieve a specific service call from Autotask PSA by providing its unique ID. Useful for accessing detailed information on a single service call to verify status, review assignments, or update records.

Instructions

Get a specific service call by ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIdYesThe service call ID to retrieve
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description must carry behavioral burden. It indicates a read-only operation without explicit destructive hint. Description does not mention any side effects or return format, which is acceptable for a simple retrieval.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

One concise sentence that clearly states the purpose, with no extraneous words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (single parameter, no output schema), the description is sufficiently complete. It covers the core functionality. Missing details like return format are acceptable as they are standard.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema describes parameter 'serviceCallId' with type and required status. Description adds that it retrieves by ID, reinforcing but not adding beyond schema. With 100% schema coverage, baseline is 3; however, description aligns with parameter meaning, earning a 4.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states it retrieves a specific service call by ID. The verb 'Get' and resource 'service call' are specific. However, it does not distinguish from sibling search tools like autotask_search_service_calls which might return multiple results.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It is implied that this tool should be used when you know a specific service call ID, as opposed to searching. However, no explicit when-to-use or alternatives are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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