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haxos-anon

Autotask MCP Server

autotask_create_service_call_ticket_resource

Assign a technician to a service call ticket by specifying the ticket ID and resource ID, with an optional role selection.

Instructions

Assign a resource (technician) to a service call ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallTicketIDYesThe service call ticket ID to assign the resource to
resourceIDYesThe resource (technician) ID to assign
roleIDNoThe role ID for the resource on this service call (optional)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so the description must disclose behavior. It states 'Assign a resource (technician)' which implies a mutating action, but doesn't describe side effects (e.g., whether existing assignments are replaced, if any constraints apply).

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, complete sentence that conveys the core action efficiently. No filler words, and the key terms (Assign, resource, service call ticket) are front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple assignment tool with two required parameters and one optional, the description covers the high-level action. However, given the lack of annotations and output schema, it would benefit from clarifying behavioral details like whether the resource is appended or replaced, and if roleID is mandatory in some context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so all parameters have descriptions. The tool description adds no extra meaning beyond the schema, which is acceptable given high coverage. The description lists the parameters implicitly via the 'resource (technician)' and 'service call ticket', but does not elaborate on 'roleID' beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb-subject pair ('Assign a resource...') and clearly identifies the object ('service call ticket'). It distinguishes from siblings like 'autotask_create_service_call_ticket' (creating the association ticket) and 'autotask_search_service_call_ticket_resources' (searching), by focusing on assignment.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for assigning a technician to a ticket but does not mention when to use this over alternatives like 'autotask_create_service_call_ticket' or 'autotask_update_service_call'. No explicit guidance on prerequisites such as requiring an existing ticket or resource.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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