Delete a service call in Autotask PSA by providing its unique ID. Use this tool to remove unwanted or erroneous service calls.
Delete a service call by ID
| Name | Required | Description | Default |
|---|---|---|---|
| serviceCallId | Yes | The service call ID to delete |
Changes observed during successful MCP inspections.
v2.18.0Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations provided. Description only states 'delete' without disclosing behavioral traits such as permanence, cascading effects, or required permissions.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Description is a single, front-loaded sentence with no wasted words. However, it is overly minimal and lacks helpful context.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given no output schema and no annotations, the description is insufficient for a delete operation. It does not explain return values or post-deletion state.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 100%. The description adds no extra meaning beyond the schema's description of serviceCallId.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
Description clearly states the action (delete), the resource (service call), and the identifier (by ID). It distinguishes from sibling delete tools like autotask_delete_service_call_ticket.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance on when to use this tool versus alternatives. Does not mention prerequisites, effects, or conditions for deletion.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.