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sonisoft-cnanda

now-sdk-ext-mcp

Upload Attachment

upload_attachment

Upload a file attachment to a ServiceNow record using base64-encoded content. Specify the table, record sys_id, file name, and content type.

Instructions

Upload a file attachment to a ServiceNow record. The file content must be provided as a base64-encoded string.

IMPORTANT: This creates an attachment on the ServiceNow instance.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
instanceNoThe ServiceNow instance auth alias (e.g., "myinstance", "prod"). If not provided, falls back to the SN_AUTH_ALIAS environment variable.
tableYesThe table name the record belongs to (e.g., "incident", "change_request").
record_sys_idYesThe sys_id of the record to attach the file to.
file_nameYesThe file name including extension (e.g., "report.pdf", "data.csv").
content_typeYesThe MIME content type (e.g., "application/pdf", "text/csv", "image/png", "application/json").
content_base64YesThe file content encoded as a base64 string. For text files, encode the text content to base64 before passing.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must fully disclose behavioral traits. It mentions that the tool creates an attachment (mutation), but lacks details on destructive potential, permissions, size limits, or side effects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise (two sentences) and front-loaded with the primary action. It could include more detail without becoming verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema and no annotations, the description is incomplete. It does not cover return values, error handling, file size limits, or behavior when attachments already exist. Sibling tools add context for other attachment operations but this description lacks sufficient completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description adds no extra meaning beyond the schema, except reiterating that content must be base64-encoded, which is already in the schema description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (upload) and resource (file attachment to a ServiceNow record), and it distinguishes from sibling tools like list_attachments and get_attachment_info.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description does not provide any guidance on when to use this tool versus alternatives, nor does it mention prerequisites or conditions for use.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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