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sonisoft-cnanda

now-sdk-ext-mcp

Create Knowledge Category

create_kb_category

Creates a knowledge base category in ServiceNow. Requires a label and the knowledge base sys_id, with an optional parent category for subcategories.

Instructions

Create a new category in a knowledge base. Requires a label and the knowledge base sys_id. Optionally set a parent category for subcategories.

IMPORTANT: This creates a new category on the instance.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
labelYesThe display label for the new category.
activeNoWhether the category is active (default true).
instanceNoThe ServiceNow instance auth alias to use. This is the alias configured via `now-sdk auth --add` (e.g., "myinstance", "prod", "test"). The user will typically refer to this by name when saying things like "on my myinstance instance". If not provided, falls back to the SN_AUTH_ALIAS environment variable.
parent_categoryNoOptional parent category sys_id for creating subcategories.
knowledge_base_sys_idYesThe sys_id of the knowledge base to create the category in.
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already establish readOnlyHint=false, so the description's 'IMPORTANT: This creates a new category on the instance' adds minimal new information beyond emphasizing persistence. No contradiction.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is compact and front-loaded, with two short sentences plus an emphasis line. The IMPORTANT sentence is somewhat redundant, but it does not waste much space.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple creation tool with full schema coverage, the description covers purpose and key parameters. It does not mention return value or error behavior, but no output schema exists and tool complexity is low.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so all parameters are already well-documented. The description repeats that label and knowledge_base_sys_id are required and parent_category is for subcategories, adding no new meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb 'Create' with a clear resource 'category in a knowledge base'. It clearly distinguishes this from sibling tools like list_kb_categories or get_knowledge_base.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description states required inputs (label, knowledge_base_sys_id) and optional parent_category, giving clear context for when to use. It doesn't explicitly name alternatives, but the create operation is unambiguous.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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