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sonisoft-cnanda

now-sdk-ext-mcp

Get Knowledge Article

get_kb_article
Read-only

Retrieve the full content of a ServiceNow knowledge article by sys_id, including the HTML body. Use it to read, review, or extract article content.

Instructions

Get the full content of a knowledge article by sys_id, including the HTML body text. Use this when you need to read, review, or extract content from an article.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_idYesThe sys_id of the knowledge article.
instanceNoThe ServiceNow instance auth alias to use. This is the alias configured via `now-sdk auth --add` (e.g., "myinstance", "prod", "test"). The user will typically refer to this by name when saying things like "on my myinstance instance". If not provided, falls back to the SN_AUTH_ALIAS environment variable.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, and the description aligns with this by describing a read operation. It adds useful context by noting that the response includes the HTML body text, which goes beyond the structured annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two succinct sentences with action-first wording. Every sentence adds value, and there is no redundant or filler content.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is simple, has no output schema, and the description communicates that full content including HTML body is returned. This is sufficient for the agent to understand the result, though the exact response structure is not specified.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema provides 100% coverage with detailed descriptions for both sys_id and instance. The description mentions 'by sys_id' but does not add significant meaning beyond what the schema already states.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool 'Get the full content of a knowledge article by sys_id, including the HTML body text.' This uses a specific verb and resource, and the focus on retrieving a single article by sys_id distinguishes it from siblings like list_kb_articles or create_kb_article.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides explicit usage guidance: 'Use this when you need to read, review, or extract content from an article.' This gives clear context, though it does not explicitly mention alternative tools or when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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