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sonisoft-cnanda

now-sdk-ext-mcp

Create Knowledge Article

create_kb_article

Create a draft knowledge article in a ServiceNow knowledge base using HTML or wiki markup, with options to set category and workflow state.

Instructions

Create a new knowledge article in a specified knowledge base. The article is created in 'draft' workflow state by default. Use publish_kb_article to make it visible to end users.

The body content can be provided as HTML (text field) or wiki markup (wiki field). HTML is the more common format.

IMPORTANT: This creates a new article on the instance.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
instanceNoThe ServiceNow instance auth alias to use. This is the alias configured via `now-sdk auth --add` (e.g., "myinstance", "prod", "test"). The user will typically refer to this by name when saying things like "on my myinstance instance". If not provided, falls back to the SN_AUTH_ALIAS environment variable.
short_descriptionYesThe article title/short description.
knowledge_base_sys_idYesThe sys_id of the knowledge base to create the article in.
textNoThe article body content in HTML format.
wikiNoThe article body content in wiki markup format (alternative to HTML).
category_sys_idNoThe sys_id of the category to assign the article to.
article_typeNoThe article type (e.g., 'text', 'wiki'). Defaults to platform default.
workflow_stateNoThe initial workflow state: 'draft' (default), 'published', or 'retired'.draft
additional_fieldsNoOptional additional fields to set on the article record as key-value pairs.
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, description partially covers traits: default workflow state, body formats, and importance of creation. However, lacks details on permissions, side effects, rate limits, or error conditions. Adequate but not comprehensive.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Four concise sentences front-load the main action and quickly cover body formats and workflow state. No redundant information; every sentence serves a purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With 9 parameters and no output schema, description covers core aspects but misses details on return values, additional_fields usage, and instance selection. Adequate for basic understanding but leaves gaps for complex use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers 100% of parameters. Description adds value by explaining that HTML is more common and that wiki is alternative. Does not fully describe additional_fields, but overall enhances understanding beyond schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states 'Create a new knowledge article' with verb and resource. Differentiates from siblings by mentioning default draft state and referencing publish_kb_article for publishing. Distinguishes itself from update_kb_article and list_kb_articles.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides explicit guidance: 'Use publish_kb_article to make it visible to end users.' Also notes default draft state. Could be improved by mentioning when to use update_kb_article or alternatives, but it offers clear context for the primary usage.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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