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sonisoft-cnanda

now-sdk-ext-mcp

Resolve Incident

resolve_incident

Resolve an incident by updating its state to Resolved and providing resolution notes. Use this to close active incidents with a close code and notes.

Instructions

Resolve an incident by setting state to Resolved (6) with resolution notes. IMPORTANT: This changes the incident state. The incident must typically be in an active state (New, In Progress, On Hold) for this to succeed.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
instanceNoThe ServiceNow instance auth alias to use. This is the alias configured via `snc configure` (e.g., "myinstance", "prod", "test"). The user will typically refer to this by name when saying things like "on my myinstance instance". If not provided, falls back to the SN_AUTH_ALIAS environment variable.
sys_idYesThe sys_id of the incident to resolve.
resolution_notesYesNotes describing how the incident was resolved. These become the close_notes on the record.
close_codeNoThe close code for the resolution (e.g., "Solved (Permanently)", "Solved (Work Around)", "Not Solved (Not Reproducible)").
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided. Description explains state change and precondition but does not disclose permissions, irreversibility, or side effects beyond what is implied.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with action and important precondition. No unnecessary information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Covers purpose and key precondition but omits return value, error cases, and result behavior. Adequate for a simple mutation but could be more complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. Description does not add any parameter details beyond the schema; the examples in close_code are in the schema description, not tool description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (resolve by setting state to Resolved (6)) and includes required notes. However, it does not differentiate from the sibling tool 'close_incident', which may be confused.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly mentions the precondition that the incident must be in an active state (New, In Progress, On Hold). Lacks when-not-to-use guidance or mention of alternatives like close_incident.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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