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sonisoft-cnanda

now-sdk-ext-mcp

List Catalog Items

list_catalog_items
Read-only

Browse and search ServiceNow catalog items by name, description, category, or catalog. Use filters to find active offerings before requesting item details or submitting a request.

Instructions

List service catalog items from the sc_cat_item table. Supports text search on item name and description, filtering by category, catalog, and active status.

Use this to browse or search for available catalog offerings before getting item details or submitting a request.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoMaximum number of records to return (default 20).
queryNoOptional encoded query for additional filtering.
activeNoFilter by active status. Omit to return all.
offsetNoNumber of records to skip for pagination (default 0).
instanceNoThe ServiceNow instance auth alias to use. This is the alias configured via `now-sdk auth --add` (e.g., "myinstance", "prod", "test"). The user will typically refer to this by name when saying things like "on my myinstance instance". If not provided, falls back to the SN_AUTH_ALIAS environment variable.
text_searchNoSearch catalog items by name or short description (contains match).
catalog_sys_idNoFilter items by catalog sys_id (sc_catalogs field).
category_sys_idNoFilter items by category sys_id.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already cover read-only and open-world behavior. The description adds the source table and filter capabilities, which is useful context beyond the annotations. It doesn't describe return format, but with annotations the bar is lower.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with the main verb and resource. The first sentence covers functionality, the second covers usage context. Every word earns its place with no waste.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has 8 parameters but no output schema. The description adequately covers purpose and usage context, leaving parameter details to the schema. It could mention pagination or advanced query filtering, but given the schema and annotations, it is sufficiently complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so parameters are fully documented in the schema. The description paraphrases filter capabilities (text_search, category, catalog, active) but doesn't add new meaning beyond what the schema provides. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states it lists service catalog items from the sc_cat_item table, and describes supported search and filtering. This distinguishes it from siblings like get_catalog_item and list_catalog_categories, which have different scopes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides explicit guidance to use for browsing/searching before getting item details or submitting a request. This implies exclusions (not for details/requests) but does not name alternative tools explicitly. Strong context but could be more direct.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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