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sn_get_user

Retrieve a ServiceNow user's profile, roles, and group memberships by providing their username, email, name, or sys_id.

Instructions

Look up a ServiceNow user and return their profile, roles, and group memberships.

Accepts username, email address, name (first/last), or sys_id.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
identifierYesUsername, email, full name, or sys_id
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, but description explicitly states it returns profile, roles, and group memberships, indicating a read operation with no side effects disclosed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences clearly separate purpose and input specification, with no unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple lookup tool with one parameter and no output schema, description sufficiently covers purpose, inputs, and return value; missing error handling details.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with description for identifier; description adds nuance by specifying 'name (first/last)' versus schema's 'full name', enriching meaning.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Describes a specific verb 'Look up' and resource 'ServiceNow user', clearly distinguishing from sibling tools like sn_create_user or sn_delete.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Clearly states the accepted input types (username, email, name, sys_id) but lacks explicit guidance on when to use this tool versus alternatives like sn_read.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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