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create_catalog_item

Create a complete ServiceNow catalog item with variables, client scripts, and UI policies for streamlined deployment.

Instructions

Generate a complete Service Catalog item definition with variables, client scripts, and UI policies.

Variable types supported: single_line, multi_line, multiple_choice, yes_no, reference, date, date_time, checkbox, select_box, numeric, email, url, phone, masked, file_attachment, container_start, container_end, label

Returns:

  • Catalog item payload (deploy to sc_cat_item)

  • Variable payloads (deploy to item_option_new)

  • Client script payloads (deploy to catalog_script_client)

  • UI policy payloads (deploy to catalog_ui_policy)

  • Deployment order and best-practice checklist

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYes
short_descriptionYes
descriptionNo
categoryNosys_id of sc_category
fulfillment_groupNosys_id of assignment group
priceNo0
delivery_timeNoe.g. "3 days"
portal_visibilityNo
variablesNo
client_scriptsNo
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full transparency burden. It clarifies that the tool 'generates' payloads for deployment rather than directly creating records in the instance, which is a key behavioral distinction. However, it does not mention idempotency, authentication needs, or limits.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise, front-loaded with the core purpose, and uses bullet points for variable types and return payloads. Every sentence adds unique information with no redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the complexity (10 parameters, no output schema), the description compensates by detailing the return payloads (item, variables, scripts, policies) and providing a deployment checklist. However, it could better explain how variables, scripts, and policies interrelate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Despite low schema coverage (30%), the description adds value by listing supported variable types, which aids the 'variables' array parameter. However, it does not describe other simple parameters (name, short_description, etc.) beyond what the schema provides, nor does it cover all 10 parameters in detail.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it generates a 'complete Service Catalog item definition' with variables, scripts, and UI policies. It uses a specific verb ('generate') and resource ('catalog item definition'), distinguishing it from siblings like 'clone_catalog_item' (clone) and 'get_catalog_item' (read).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for creating a new catalog item with custom components but does not explicitly state when to use vs alternatives (e.g., clone vs fresh creation). No prerequisites or exclusions are mentioned, leaving guidance to be inferred from the tool name and context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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