sn_create_group
Create a ServiceNow group and assign members, roles, and a manager to manage assignment groups, approvals, notifications, and ACL access.
Instructions
Create a ServiceNow group (sys_user_group) and optionally assign members, roles, and a manager.
Groups in ServiceNow are used for:
Assignment groups on incidents, changes, tasks
Approval groups on workflows and catalog items
Notification recipient groups
ACL role-based access
Returns the group sys_id plus member and role assignment results.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | Group name — should be clear and unique (e.g. "Network Operations", "Change Approvers - EMEA") | |
| description | No | Group description / purpose | |
| manager | No | Manager username, email, or sys_id | |
| No | Group email address (for notifications sent to the group) | ||
| type | No | Group type (itil, catalog, etc.) — leave blank for general purpose | |
| active | No | ||
| parent | No | Parent group name or sys_id (for nested groups) | |
| members | No | User usernames, emails, or sys_ids to add as members | |
| roles | No | Role names to assign to the group (inherited by all members) | |
| extra_fields | No |