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clone_catalog_item

Clone an existing ServiceNow catalog item with all its fields and variables to create a deploy-ready copy, allowing field overrides for customization.

Instructions

Clone an existing Service Catalog item — fetches live data from ServiceNow and returns a deploy-ready copy.

Copies:

  • Catalog item fields (name, description, category, price, workflow, etc.)

  • All variables (name, type, mandatory, default, order)

You can override any field via modifications.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sourceYesSource catalog item name or sys_id
new_nameYesName for the cloned item
modificationsNoFields to override in the clone
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Without annotations, the description carries full burden. It explains it fetches live data and returns a deploy-ready copy, but is ambiguous about whether it actually creates the item in ServiceNow or just returns data. Side effects, permissions, and error cases are not disclosed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise (5 sentences) and well-structured, with a clear initial sentence followed by a bullet-like list of copied elements. Could be slightly tighter but is effective.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema and no annotations, the description adequately covers inputs and process but lacks details on output format (deploy-ready copy meaning) and error handling. Moderate completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% coverage with brief descriptions. The description adds value by explaining what fields and variables are copied and that modifications override any field, which enriches understanding beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool clones an existing Service Catalog item, listing what is copied (fields, variables) and that it returns a deploy-ready copy. This distinguishes it from create_catalog_item and clone_widget.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies use for cloning existing items but does not explicitly contrast with create_catalog_item or provide when-not-to-use scenarios. No alternatives are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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