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create_email_script

Generate dynamic ServiceNow email scripts for notifications with custom recipients, conditional subjects, and loop prevention. Produces deploy-ready payload.

Instructions

Generate a ServiceNow Email Script (sys_script_email) for dynamic notification logic.

Email Scripts are used when a notification needs:

  • Dynamic recipients (e.g. add manager as CC)

  • Conditional subject lines

  • Dynamic body content based on record state

  • Loop-prevention logic

Returns deploy-ready payload with best-practice template.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesEmail Script name
descriptionNo
logicNoCore logic to embed (pseudo-code is fine)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must fully disclose behavior. It mentions 'Returns deploy-ready payload with best-practice template,' but fails to indicate side effects like creating a record in sys_script_email, required permissions, or that it does not deploy directly.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise, front-loaded with purpose, and uses bullet points efficiently. Every sentence adds value without redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has 3 parameters, no output schema, and no annotations. The description covers purpose and usage context but lacks details on return format, side effects, or prerequisites. Adequate but not complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 67% (description for 'description' is missing). The description adds little beyond the schema; 'logic' is already described as 'Core logic to embed (pseudo-code is fine)'. Baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Generate a ServiceNow Email Script (sys_script_email) for dynamic notification logic.' It lists specific use cases (dynamic recipients, conditional subjects, etc.) and the resource type is explicit.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides explicit conditions for using the tool: 'used when a notification needs: Dynamic recipients...' It implies appropriate contexts but does not explicitly mention when not to use it or alternatives like create_notification for simpler cases.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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