diagnose_issue
Diagnose a ServiceNow issue by describing the symptom. Receive root causes, step-by-step fix, and prevention tips.
Instructions
Diagnose a ServiceNow issue from a symptom description and get a guided step-by-step fix.
Covers 60+ known issues across: business_rule, client_script, scripted_rest, portal_widget, catalog, notification, performance, security, atf, deployment, general
Examples: "Business Rule not firing on update" "Widget shows blank white box" "Email notification not being received" "Catalog item not visible in portal" "Infinite loop in BR" "GlideAjax callback not called"
Returns: root causes, diagnosis steps, copy-paste fix code, prevention tips, and suggested MCP tools to use.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| symptom | Yes | Describe what is happening (e.g. "Business Rule not firing") | |
| category | No |