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migrate_comments

Transfer comments from Salesforce, Jira, or other platforms into ServiceNow records, appending original author and timestamp to maintain audit history.

Instructions

Copies source comments into the ServiceNow target record's comments or work_notes journal. Each comment is appended with its original author and timestamp.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
platformYesSource platform (salesforce, jira, or any registered connector)
source_idsYes
sn_tableYes
journal_fieldNocomments
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description must compensate. It states append behavior but lacks details on side effects, target record requirements, error handling, or data format. Insufficient for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no fluff, front-loaded with primary action. Efficient use of words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with 4 parameters, 3 required, and no output schema, the description is too brief. It lacks explanation of return value, error conditions, and parameter relationships, leaving gaps for an AI agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is only 25%. Description adds context that target is ServiceNow and comments are appended with author/timestamp, but does not explain source_ids, sn_table, or journal_field beyond default. Partial compensation for low coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the verb 'copies' and the resources 'source comments into ServiceNow target record's comments or work_notes journal', and appends author/timestamp. This differentiates from sibling tools like migrate_attachments.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool vs alternatives like migrate_attachments, no prerequisites or exclusions, and no mention of choosing between comments and work_notes via journal_field.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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