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crunchtools

MCP Request Tracker CrunchTools

by crunchtools

set_ticket_status_tool

Update a ticket's status to new, open, stalled, resolved, rejected, or deleted to keep workflows accurate and reflect current progress.

Instructions

Set the status of a ticket.

Args: ticket_id: The ticket ID number status: New status (e.g., 'new', 'open', 'stalled', 'resolved', 'rejected', 'deleted')

Returns: Confirmation message

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusYes
ticket_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed4 schema fields changed
    • removedInput schema / additionalProperties
      Removed value: -false
    • removedInput schema / properties / status / description
      Removed value: -"New status (e.g., 'new', 'open', 'stalled', 'resolved', 'rejected', 'deleted')"
    • removedInput schema / properties / ticket_id / description
      Removed value: -"The ticket ID number"
    • addedOutput schema / description
      Added value: +"Generic wrapper for non-object return types."
  2. First observedv0.4.0

TDQS

B3.1/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden of behavioral disclosure. It mentions a confirmation message as a return, but does not describe side effects, potential constraints (e.g., valid status transitions, permission requirements, or reversibility), or any caveats. For a mutation tool, this is a significant gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is well-structured with Args and Returns sections, and is concise without redundant fluff. It front-loads the core action and quickly gets to parameter details, making it easily scannable.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has an output schema (though not detailed) and only two simple parameters, so the basics are covered. However, given the lack of annotations and the array of sibling tools, richer context about status transitions or when to use this tool would improve completeness. It's adequate but not thorough.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0%, so the description must compensate. It explicitly documents both parameters, giving types and example values for status ('new', 'open', etc.) and ticket_id as an integer. This provides meaning beyond the bare schema, though it stops short of listing all valid statuses or relationships.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states the action clearly: 'Set the status of a ticket.' The verb 'set' and resource 'ticket' are specific, and the focus on status distinguishes it from sibling tools like resolve_ticket_tool or open_ticket_tool, though it doesn't explicitly contrast with them. It's clear but not maximally differentiated.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives like resolve_ticket_tool or update_ticket_tool. The description only states what it does, not the contextual conditions or exclusions that would help an agent choose correctly among the many ticket-related siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.