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crunchtools

MCP Request Tracker CrunchTools

by crunchtools

set_ticket_owner_tool

Set a new owner for a Request Tracker ticket using the ticket ID and username. Take or reassign tickets to resolve unassigned or misassigned work.

Instructions

Set the owner of a ticket (take/assign ticket).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ownerYesUsername of the new owner
ticket_idYesThe ticket ID number

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It adds the useful clarification 'take/assign ticket,' which hints at the common workflow. However, it does not disclose side effects (e.g., overwriting existing owner), permissions, or failure scenarios, leaving room for ambiguity.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence that immediately conveys the action and intent. Every word earns its place without any redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is deceptively simple, but the presence of sibling tools like `take_ticket_tool` creates ambiguity that the description fails to address. It does not explain when to use this tool over `take_ticket_tool` or how it relates to ownership changes, leaving gaps for the agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% with clear descriptions for both `ticket_id` and `owner`. The description does not add extra meaning beyond the schema, so it stays at the baseline of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses the specific verb 'set' and resource 'owner of a ticket,' and clarifies with 'take/assign ticket,' making the action clear. However, it does not distinguish from the sibling tool `take_ticket_tool`, so it does not earn a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives like `take_ticket_tool` or `set_ticket_status_tool`. It only states the action without any context, exclusions, or when-not-to-use scenarios.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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