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crunchtools

MCP Request Tracker CrunchTools

by crunchtools

resolve_ticket_tool

Resolve or close a ticket by ID, adding an optional comment to document the resolution.

Instructions

Resolve/close a ticket, optionally adding a comment.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
commentNoOptional comment to add before resolving
ticket_idYesThe ticket ID number

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. While it does signal mutation of ticket state and an optional side-action (adding a comment), it does not disclose whether the comment is attached even when empty, whether the operation is idempotent, whether specific permissions are needed, or whether the ticket is hard-closed versus marked resolved. For a mutation tool with zero annotations, this single clause is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is an efficient, front-loaded single sentence with no wasted words — five words establish the core action and six more qualify the optional comment behavior. Every word earns its place. It is just short of a 5 because the terse phrasing 'Resolve/close' could have been disambiguated for clarity without much added length.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is a mutation with no annotations and no output schema details described, so the description alone must communicate effects. Although complexity is low (only 2 simple parameters), the description fails to mention consequences such as what state the ticket ends in after resolution, whether comments are required to be non-empty, or what happens on success. With zero annotations, more behavioral context is needed for a write operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, as both ticket_id ('The ticket ID number') and comment ('Optional comment to add before resolving') are documented in the schema, setting a baseline of 3. The description's phrase 'optionally adding a comment' reinforces the comment parameter's optionality and default empty string but adds no new syntactic or semantic detail beyond what the schema already provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb-plus-resource construction ('Resolve/close a ticket') that clearly conveys the action on the resource. The resolve/close scope distinguishes it from siblings like set_ticket_status_tool, set_ticket_owner_tool, and update_ticket_tool, though the slash 'Resolve/close' introduces slight ambiguity about whether these are distinct operations.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is given on when to use this tool versus its siblings. Given the crowded sibling set that includes set_ticket_status_tool, update_ticket_tool, and take_ticket_tool, there is no explicit statement about when resolving/closing is preferred over setting a status or performing a general update, nor any exclusions or prerequisites. The use case is only implied by the tool's name and the bare description.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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