Skip to main content
Glama
crunchtools

MCP Request Tracker CrunchTools

by crunchtools

create_ticket_tool

Create a new Request Tracker ticket by specifying queue and subject, with optional description, owner, priority, and requestor email.

Instructions

Create a new ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
textNoInitial ticket content/description
ownerNoUsername to assign as owner
queueYesQueue name (e.g., 'General', 'Professional')
subjectYesTicket subject/title
priorityNoTicket priority (0-99)
requestorNoEmail of the requestor

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden. It does not disclose side effects (e.g., ticket creation modifies system state), permissions required, or any consequences of creation. The description is minimal and does not address these aspects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence, lacking any extraneous information. It satisfies the requirement of being appropriately sized and front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description is extremely minimal and does not explain return values, error handling, or how this tool fits into the broader ticket lifecycle. Given the absence of any additional context, it is incomplete for a tool with multiple parameters and side effects.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

All parameters have descriptions in the schema, but they are brief and mostly restate the parameter names. Some add clarity (e.g., 'text' as 'Initial ticket content/description', 'owner' as 'Username to assign as owner'), but they do not provide deep semantics like valid values or relationships. The baseline 3 applies due to full coverage, but descriptions are not rich.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's action ('Create a new ticket') and resource, which is distinct from siblings like update or set. However, it could be more specific about the required parameters or the purpose of creation, but it is not a tautology.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives (e.g., update_ticket, set_ticket_status). It lacks context on prerequisites, such as needing an existing ticket or when creation is appropriate.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/crunchtools/mcp-request-tracker'

If you have feedback or need assistance with the MCP directory API, please join our Discord server