search_tickets_tool
Find tickets in Request Tracker by running custom RT queries. Use filters like Status, Subject, Owner, or Queue to locate specific issues quickly.
Instructions
Search for tickets using RT query syntax.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| query | Yes | RT query string (e.g., "Status = 'new'", "Subject LIKE 'checklist'", "Owner = 'scott'", "Queue = 'Professional'") | |
| order_by | No | Field to order by, prefix with - for descending (default: -Created) | -Created |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |