Search for tickets using RT query syntax.

Get details of a specific ticket.

Get the history/changelog of a ticket.

Get all open tickets assigned to a user.

Get all new (unassigned) tickets, optionally filtered by queue.

Set the owner of a ticket (take/assign ticket).

Set the status of a ticket.

Update ticket fields (subject, priority, queue). All fields are optional.

Resolve/close a ticket, optionally adding a comment.

Open a ticket (change status from new to open), optionally taking ownership.

Take ownership of a ticket and open it.

Set the total time worked on a ticket.

Add time to the time worked on a ticket.

Add a private comment/note to a ticket (not visible to requestor).

Reply to a ticket (correspondence visible to requestor).

Create a new ticket.

Complete a weekly checklist ticket with results.

This is a workflow shortcut that:

1. Takes ownership of the ticket

2. Opens the ticket

3. Adds correspondence with checklist results

4. Adds time worked (if specified)

5. Adds a "Completed" comment

6. Resolves the ticket