nexo_support_ticket_read
Fetch a specific support ticket from the NEXO backend by providing its ticket ID.
Instructions
Read one real support ticket from the NEXO backend by id.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes |
Fetch a specific support ticket from the NEXO backend by providing its ticket ID.
Read one real support ticket from the NEXO backend by id.
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes |
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations provided. Description mentions 'real support ticket' implying authenticity but does not disclose read-only nature or other behavioral traits. Average for absence of annotations.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Single short sentence, front-loaded with verb. No unnecessary words. Could be improved by adding more detail without losing conciseness.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given only one parameter, no output schema, and no annotations, the description is too minimal. It doesn't describe return value, error cases, or any confirmation message.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema coverage is 0%. Description only mentions 'by id' without elaborating on the ticket_id parameter or its format. Minimal value added beyond schema.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
Clearly states verb (Read), resource (support ticket), and source (NEXO backend). Distinguishes from sibling tools like list, create, close. Could be slightly improved by explicitly referencing ticket_id.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance on when to use this tool vs alternatives (e.g., nexo_support_ticket_list). No prerequisites or exclusions mentioned.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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