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InvGate Service Desk

list_helpdesks_and_levels

List help desks and their support levels. Filter by helpdesk ID or include deleted records.

Instructions

List help desks together with their levels, or one by ID.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
helpdesk_idNo
include_deletedNo
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden of behavioral disclosure. It confirms a listing operation but does not disclose that it is read-only, potential authentication needs, or the effect of the 'include_deleted' parameter. The behavior when 'helpdesk_id' is provided is implied but not explicit.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very short (one sentence) and thus concise, but it lacks structure or additional details that would enhance clarity. It is not verbose, but it is also not optimally helpful.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the lack of output schema and annotations, the description should provide more context about the response (e.g., how help desks and levels are combined), the effect of 'include_deleted', and how to interpret results. The current description is insufficient for an AI agent to use the tool correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, yet the description adds almost no meaning to the parameters. It only hints at 'helpdesk_id' via 'or one by ID', but does not explain the 'include_deleted' parameter or the expected format of IDs. The description fails to compensate for the missing schema descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('list') and the resource ('help desks together with their levels'), and mentions an optional filter ('or one by ID'). However, it does not explicitly distinguish from sibling tools like list_helpdesks or list_helpdesk_levels, leaving slight ambiguity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives (e.g., list_helpdesks, list_helpdesk_levels). There are no when-to-use or when-not-to-use instructions, and no mention of prerequisites or context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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